Marketing

Question

Distinguish between advertising and personal selling.

Or

'Advertising' and ‘Personal Selling’ both are communication tools used by the marketers to promote their products. Yet they differ in their approach. Differentiate between the two by giving any six differences.

Answer

Basis of Difference

Advertising

Personal Selling

(i) Form

This is impersonal.

This is personal.

(ii) Message

There is uniformity of message which means that the message is the same for all the customers.

The message has no uniformity which means it can be changed keeping in view the behaviour of the customers.

(iii) Time

It takes a little time in conveying any information to the customers.

It takes more time in conveying information to the customers.

(iv) Feedback

This gives no information about the reactions of the customers.

The reaction of the customers becomes immediately known or dear.

(v) Media

TV, radio, newspapers and magazines.

Through salesmen.

(vi) Flexibility

It lacks flexibility.

It is completely flexible.

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