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Consumer Protection
Indian Youth Organisation (IYO) organised a visit of its members to an old age home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the old age home were not hygienic. So, the IYO members decided to clean the premises. During their cleanliness drive, they realised that the old age home also required pest control. But some of the inmates of old age home were reluctant for it because they believed that the pest control may create health problems for them. IYO, therefore decided to provide ethical, safe and odourless pest
control. They showed to the inmates of old age home a pamphlet of the proposed pest control product which promised easy, inexpensive and long lasting pest control. The inmates happily agreed and the pest control was carried out. It worked for a fortnight but to their dismay the effect started wearing off. IYO contacted the pest control company which kept on postponing their visit. After waiting for a month, IYO filed a case in the consumer court. The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company.
(a) State any six directions that might have been issued by the court.
(b) Also, identify any two values that are being communicated by IYO to the society.
(a) Six directions which might have been issued by the court:
i. Removing the deficiency in the pest control service and repairing the defective goods.
ii. To provide the pest control service again and replacement of defective good with the new one.
iii. Refunding the cost paid by the consumer of pest control.
iv. Removing any misleading advertisements and passing orders for issuing a correct and reliable advertisement so that it does not cheat the consumers.
v. Crediting an appropriate amount(not less than 5% in the question) to the Consumer Welfare Fund.
vi. To discontinue the exploitative practice and providing compensation to the consumer for the loss or injury suffered by them, and not to repeat the same in future.
(b) Values communicated by IYO to society are:
(i) Fulfilling social responsibility as IYO visited an Old Age Home so that they can do some social work.
(ii) Promoting hygienic and clean environment as the club decided to clean the premises.
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Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.
What are the main features of the Consumer Protection Act?
Give any two points of remedies available to consumers under Consumer Protection Act.
Who can a file complaint in a consumer court?
Or
Who can file a complaint under the Consumer Protection Act 1986?
Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?
Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.
Explain the following rights of consumers:
(i) The Right to be informed;
(ii) The Right to choose; and
(iii) The Right to healthy environment.
Explain the following rights of consumers:
(i) The Right to safety;
(ii) The Right to consumer education; and
(iii) The Right to be heard.
Explain any six rights of a consumer under the Consumer Protection Act, 1986.
Or
Consumer Protection Act provides some Rights to the consumers. Explain any four rights of the consumer as per the Act.
Explain the following rights of a consumer:
Right to seek redressal
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