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Consumer Protection

Question
CBSEENBS12004458
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What are the main features of the Consumer Protection Act?

Solution

Following are the salient features of Consumer Protection Act:

(i) Coverage of Items: This Act is applicable on all products and services, until or unless any product or service is especially debarred out of the scope of this Act by Central Government.

(ii) Coverage of Sectors: This Act is applicable to all areas whether private, public or cooperative.

(iii) Compensatory Nature of Provisions: Many Acts have been passed for the help of consumer. Consumers enjoy the benefits of these Acts but if a consumer wishes the Consumer Protection Act can provide extra help. As a result the nature of provisions of this Act is compensating for loss or providing extra help. Consumer is totally free to enjoy the benefits of any of these Acts.

(iv) Group of Consumer’s Rights: This Act provides many rights to consumers. These rights are related to safety, information, choice, representation, redressal, education etc.

(v) Effective Safeguards: This Act provides safety to consumers regarding defective products, dissatisfactory services and unfair trade practices. So under the purview of this Act there is a provision to ban all those activities which can cause a risk for consumer.

Some More Questions From Consumer Protection Chapter

Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.

Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.

What are the main features of the Consumer Protection Act?

Give any two points of remedies available to consumers under Consumer Protection Act.

Who can a file complaint in a consumer court?

Or

Who can file a complaint under the Consumer Protection Act 1986?

Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?

Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.

Explain the following rights of consumers:

(i) The Right to be informed;

(ii) The Right to choose; and

(iii) The Right to healthy environment.

Explain the following rights of consumers:

(i) The Right to safety;

(ii) The Right to consumer education; and

(iii) The Right to be heard.

Explain any six rights of a consumer under the Consumer Protection Act, 1986.
Or
Consumer Protection Act provides some Rights to the consumers. Explain any four rights of the consumer as per the Act.

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