Question
Explain any six rights of a consumer under the Consumer Protection Act, 1986.
Or
Consumer Protection Act provides some Rights to the consumers. Explain any four rights of the consumer as per the Act.
Solution
Under section-6 of Consumer Protection Act, a consumer has the following rights:
- Right to Safety: It is a consumer’s right to be protected against goods and services which are hazardous to health and life. Ex- Electrical Appliances which are not ISI marked might cause serious injury.
- Right to be Informed: Consumer has also the right that he should be provided all the information on the basis of which he decides to buy goods or services. Such information related to quality, purity, potency, standard, date of manufacture, a method of use, etc. of the commodity.
- Right to Choose: Consumer has the full right to buy any good or service of his choice from among the different goods or services available in the market. In other words, no seller can influence his choice in an unfair manner.
- Right to be Heard: Consumer has the right that his complaint is heard. Under this right, the consumer can file a complaint against all those things which are prejudicial to his interest.
- Right to Consumer Education: Consumer education refers to educate the consumer constantly with regard to their rights. In other words, consumers must be aware of the rights they enjoy against the loss they suffer on account of goods and services purchased by them.
- Right to Healthy Environment: This right provides consumers, the protection against environmental pollution so that the quality of life is enhanced.
