Ahmed wants to buy an iron. As an aware customer how can he be sure about the quality of iron?

Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.

What are the main features of the Consumer Protection Act?

Give any two points of remedies available to consumers under Consumer Protection Act.

Who can a file complaint in a consumer court?

Or

Who can file a complaint under the Consumer Protection Act 1986?

Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?

Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.

Explain the following rights of consumers:

(i) The Right to be informed;

(ii) The Right to choose; and

(iii) The Right to healthy environment.

Explain the following rights of consumers:

(i) The Right to safety;

(ii) The Right to consumer education; and

(iii) The Right to be heard.

Explain any six rights of a consumer under the Consumer Protection Act, 1986.
Or
Consumer Protection Act provides some Rights to the consumers. Explain any four rights of the consumer as per the Act.

Explain the following rights of a consumer:

Right to seek redressal