Consumer Rights

Question

'The consumer movement arose out of dissatisfaction of the consumers'. Justify the statement with arguments. 

Answer

The consumer movement actually arose out of dissatisfaction of the consumers:

  • Many unfair practices were practised by the sellers.
  • No legal system was available to the consumers to protect them from exploitation in the marketplace.
  • Moreover, it was presumed that it was the responsibility of consumers to be careful while buying a commodity or service.
  • A major step taken by the Indian government in this regard was the enactment of the Consumer Protection Act 1986, popularly known as COPRA.

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