What legal measures were taken by the government to empower the consumers in India?

The legal measures taken by the government to empower the consumers in India are mentioned below:

(i)A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act 1986, popularly known as COPRA.

(ii)Under COPRA, a three-tier quasijudicial machinery at the district, state and national levels was set up for redressal of consumer disputes.

(iii)The district level court deals with the cases involving claims upto Rs 20 lakhs, the state level courts between Rs 20 lakhs and Rs 1 crore and the national level court deals with cases involving claims exceeding Rs 1 crore.

(iv)If a case is dismissed in district level court, the consumer can also appeal in state and then in National level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.

(v)The enactment of COPRA has led to the setting up of separate departments of Consumer Affairs in central and state governments.