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Consumer Rights
Describe the right to choose with two examples.
Under Consumer Protection Act, 1986, any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service.
(i)Examples: Suppose you want to buy toothpaste, and the shop owner says that she can sell the toothpaste only if you buy a tooth brush. If you are not interested in buying the brush, your right to choice is denied.
(ii)Similarly, sometimes gas supply dealers insist that you have to buy the stove from them when you take a new connection. In this way many a times you are forced to buy things that you may not wish to and you are left with no choice.
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Explain the need for consumer consciousness by giving two examples.
Mention a few factors which cause exploitation of consumers.
What is the rationale behind the enactment of Consumer Protection Act, 1986?
Describe some of your duties as consumer if you visit a shopping complex in your locality.
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?
What legal measures were taken by the government to empower the consumers in India?
Mention some of the rights of consumers and write a few sentences on each.
By what means can the consumers express their solidarity?
Critically examine the progress of consumer movement in India.
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