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Consumer Protection
Question
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Harishankar purchase a book for Rs. 250. Later on, he found that MRP of book was Rs. 200 only and the shopkeeper had put a sticker of Rs. 250 on the original MRP. Answer the following question:

  1. Which right of Harishankar is violated in the given case?
  2. Can he recover the extra money?
  3. Whether any option is available against the bookseller?

Answer

  1. Right to be informed is violated;
  2. Yes, Harishankar can recover extra money of Rs. 50;
  3. Harishankar also has more option:
    1. He can ask for refund of money after returning the book;
    2. He can also sue bookseller for unfair practices.

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Some More Questions From Consumer Protection Chapter

Why consumer protection is important for a businessman? Give any one reason.

Which Act of consumer protection provides safety to consumers against deficient services?

How does the ‘Government’ protect the interests of consumers? State.

Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.

Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.

What are the main features of the Consumer Protection Act?

Give any two points of remedies available to consumers under Consumer Protection Act.

Who can a file complaint in a consumer court?

Or

Who can file a complaint under the Consumer Protection Act 1986?

Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?

Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.