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Consumer Protection
Explain any four points of importance of consumer protection from the point of view of business.
In addition to profit-making, the business must give due importance to the consumer protection and their satisfaction. This is important because of the following reasons:
(i) Long-term Interest of Business: Giving importance to consumer protection and their satisfaction makes the consumers delighted and thus they become a loyal customer. Customer loyalty is very beneficial for a business as they will repeat their purchase and also lead to mouth to mouth marketing to their friends and relatives which help in increasing the customer-base of business. Thus, business firms should aim at long-term profit maximisation through customer satisfaction.
(ii) Business uses resources of the society: Business uses resources which actually belongs to the society. Thus they have a moral responsibility towards the consumers to provide quality products.
(iii) Moral Justification: It is the moral duty of any business to take care of consumer’s interest and avoid any form of their exploitation. Thus, a business must avoid exploitative and unfair trade practices like defective and unsafe products, adulteration, false and misleading advertising, hoarding, black marketing etc.
(iv) Government Intervention: A business engaging in any form of exploitative trade practices would invite government intervention or action. This can impair and tarnish the image of the company. Thus, it is advisable that business organisations voluntarily resort to such practices where the customers’ needs and interests will well be taken care of.
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Why consumer protection is important for a businessman? Give any one reason.
Which Act of consumer protection provides safety to consumers against deficient services?
How does the ‘Government’ protect the interests of consumers? State.
Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.
Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.
What are the main features of the Consumer Protection Act?
Give any two points of remedies available to consumers under Consumer Protection Act.
Who can a file complaint in a consumer court?
Or
Who can file a complaint under the Consumer Protection Act 1986?
Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?
Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.
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