☰
Consumer Protection
Pragya bought an iron of a reputed brand for 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the 'Right' under which she can be protected.
Pragya can exercise the following rights:
a) Right to Safety: Praghya has the right to be protected against goods and services which are hazardous to life and health.
b) Right to be Heard: Praghya has the right to file a complaint and to be heard. Usually reputed companies have their own consumer service and grievance cell where she can say her complaints and have the right to be heard.
c) Right to seek Redressal: Praghya has a right to get relief in this case as the product falls short of her expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.
Sponsor Area
Why consumer protection is important for a businessman? Give any one reason.
Which Act of consumer protection provides safety to consumers against deficient services?
How does the ‘Government’ protect the interests of consumers? State.
Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.
Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.
What are the main features of the Consumer Protection Act?
Give any two points of remedies available to consumers under Consumer Protection Act.
Who can a file complaint in a consumer court?
Or
Who can file a complaint under the Consumer Protection Act 1986?
Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?
Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.
Sponsor Area
Sponsor Area