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Consumer Protection
Explain the following ‘Rights of a Consumer’.
i. Right to safety
ii. Right to consumer education.
1. Right to Safety: According to this act, consumer has a right to be protected against goods and services which are hazardous to life and health. For example, electrical appliances, which are manufactured with substandard products many not conform to the safety norms and might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.
2. Right to Consumer Education: According to this act, the consumer has a right to acquire knowledge and be well informed. He should be aware about his rights and the reliefs available to him in case of exploitation and injustice. Many consumer organisations and some businesses organisations are taking active participation for educating consumers their rights.
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Which Act of consumer protection provides safety to consumers against deficient services?
How does the ‘Government’ protect the interests of consumers? State.
Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.
Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.
What are the main features of the Consumer Protection Act?
Give any two points of remedies available to consumers under Consumer Protection Act.
Who can a file complaint in a consumer court?
Or
Who can file a complaint under the Consumer Protection Act 1986?
Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?
Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.
Explain the following rights of consumers:
(i) The Right to be informed;
(ii) The Right to choose; and
(iii) The Right to healthy environment.
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