Question
Explain the ‘Right to Seek Redressal’ with an example.
Solution
Under the ‘Right to Seek Redressal’, consumers have the right to seek redressal against trade practices of exploitation and seek a fair settlement of the genuine grievances. They can seek redressal through consumer courts functioning at district, state and national levels and may get compensation from a manufacturer/trader if any harm is done.
Example: Suresh sent an urgent courier to his brother living in another city. However, the courier did not reach on time which resulted in some financial loss to both Suresh and his brother. Thus, Suresh filed a case against the courier company in the consumer court.
