Question
What is meant by outsourcing?
Solution
Outsourcing means giving work to an outside agency to improve efficiency and reduce costs.
When outsourcing involves transferring work to overseas locations, it is described by the term off shoring, although both off-shoring and outsourcing are used together. Business activities that are outsourced include information technology (IT), human resources, customer support and call centre services and at times also manufacturing and engineering.
