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Consumer Protection

Question

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Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.
Or
Explain the redressal machinery under the Consumer Protection Act,1986.

Solution

The redressal machinery under the consumer protection Act,1986:

District Forum: According to consumer protection Act state government can set up one or more district forum in each district.
1. A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.
2. In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within 30 days of the passing of the order.
State Commission: The appeals against the orders of a District Forum can be filed before the State Commission.
1. A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
2. In case the aggrieved party is not satisfied with the order of the State Commission, he can appeal before the National Commission within 30 days of the passing of the order.
National Commission: The appeals against the orders of a State Commission can be filed before the National Commission.
1. A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 1 crore.
2. In case the aggrieved party is not satisfied with the order of the National Commission, it can be taken to the Supreme Court of India.

Some More Questions From Consumer Protection Chapter

How does the ‘Government’ protect the interests of consumers? State.

Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.

Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.

What are the main features of the Consumer Protection Act?

Give any two points of remedies available to consumers under Consumer Protection Act.

Who can a file complaint in a consumer court?

Or

Who can file a complaint under the Consumer Protection Act 1986?

Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?

Give any one relief available to a consumer who suffers due to consmption of an expired date medicine.

Explain the following rights of consumers:

(i) The Right to be informed;

(ii) The Right to choose; and

(iii) The Right to healthy environment.

Explain the following rights of consumers:
(i) The Right to safety;

(ii) The Right to consumer education; and

(iii) The Right to be heard.

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