Question
Explain the difference between formal communication and informal communication.
Solution
The difference between formal communication and informal communication are as follows:
| Basis | Formal Communication | Informal Communication |
| Channel | It follows formal or established line of command. | It is based on informal relationships and arises as a result of personal social or group relations between people. |
| Nature | Rigid. | Flexible. |
| Speed | The speed of communication is usually slow. | It transmits information swiftly. |
| Need | It serves organizational needs. | It serves organizational as well as individual needs to socialize with others. |
