Usually, we see that on the occasion of Diwali people buy a large number of gifts. ‘Ambe Electronics limited’ wants to take advantage of this habit of people. It decided to prepare a big range of attractive gifts. All the employees of the company co-operated fully to implement this decision. One day some of the employees were chatting together in the canteen. One of them, Mr Ravindra had secret and enjoyable information about one of his colleagues. He was telling them all as he stood amidst them. All of them were enjoying themselves the information he shared with them.

1. Identify this factor of business Environment.
2. In which method of communication comes the chatting going on in the canteen? Describe this method.
3. To which main type of communication belongs the method referred to in point ‘2’?