Explain the following ‘Rights of a Consumer’.
i. Right to safety
ii. Right to consumer education.
1. Right to Safety: According to this act, consumer has a right to be protected against goods and services which are hazardous to life and health. For example, electrical appliances, which are manufactured with substandard products many not conform to the safety norms and might cause serious injury. Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.
2. Right to Consumer Education: According to this act, the consumer has a right to acquire knowledge and be well informed. He should be aware about his rights and the reliefs available to him in case of exploitation and injustice. Many consumer organisations and some businesses organisations are taking active participation for educating consumers their rights.