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Consumer Protection

Question
CBSEENBS12004484
Wired Faculty App

Explain the various ways and means available to the consumers for redressing their grievances under Three-tier Judicial Machinery.

Solution

The Consumer Protection Act has provided three tier judicial machinery for redressing the grievances of consumers:

(A) District Forum: According to Consumer Protection Act, state government can set up one or more district forum in each district. Main features of district forum are as under:

(i) There are three members including one presiding officer. Of these one must be a lady member. They are appointed by the state government. The presiding officer must have the qualifications of a District Judge.

(ii) District Forum hears disputes involving a sum upto र 20 lacs.

(iii) If neither party is satisfied with the judgement of the District Forum, it can file appeal against it with the state commission within 30 days.

(B) State Commission: One state commission is appointed by the state government in each state. Its main characteristics are as follows:

(i) It is also composed of three members including one presiding officer. Of these, one must be a lady member. They are appointed by the state government. The person appointed as presiding officer must have the qualifications of an Honourable Justice of the High Court.

(ii) State commission redresses grievances involving a sum exceeds र 20 lacs and upto र 1 crore.

(iii) If either of the party is not satisfied with the decision of the state commission, it can file an appeal before the National Commission within 30 days.

(C) National Commission: It is appointed by the central government. Its main characteristics are as under:

(i) It has five members including the presiding officer. One lady member is a must. They are appointed by the central government. Only that person is eligible to become the presiding officer who possesses qualifications equivalent to Supreme Court Judge.

(ii) It has the jurisdiction to hear complaints involving a sum exceeding र 1 crore.

(iii) If any party is not satisfied with the decision of the National Commission, it can file an appeal with the Supreme Court within 30 days.

Some More Questions From Consumer Protection Chapter

Why consumer protection is important for consumers? Give any one reason.

Why consumer protection is important for a businessman? Give any one reason.

Which Act of consumer protection provides safety to consumers against deficient services?

How does the ‘Government’ protect the interests of consumers? State.

Explain, in brief, any six remedies available to consumers under Consumer Protection Act, 1986.
Or
State any six reliefs available to consumers on the complaint made by them under Consumer Protection Act.
Or
Reena purchased one litre of pure Deshi Ghee from a shopkeeper. After using it she had a doubt that it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied with the genuineness of the complaint.

Prakhar purchased an ISI mark electric iron from ‘Bharat Electricals’. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prakhar by saying that he will ask the manufacturer to replace this iron. The manufacturer refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can ‘Bharat Electricals’ do this? Why? Also explain ‘who is a consumer’ as per Consumer Protection Act, 1986.

What are the main features of the Consumer Protection Act?

Give any two points of remedies available to consumers under Consumer Protection Act.

Who can a file complaint in a consumer court?

Or

Who can file a complaint under the Consumer Protection Act 1986?

Which Act provides relief to the buyers of goods in case the goods purchased do not comply with the expressed condition?

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