I saw an advertisement in the newspaper regarding a domestic iron and ordered for the purchase of the same to the shopkeeper. What will be my responsibilities as a customer so that I should not be exploited by the shopkeeper? State any three such responsibilities.
In this situation following are the responsibilities of a customer:
(i) Consumer must exercise his Rights: Consumers have many rights with regard to the goods and services. They must be aware of their rights while buying. These rights are: right to safety, right to be informed, right to representation, right to seek redressal, right to consumer education, etc.
(ii) Cautious Consumer /do not buy Blindly: The consumers should make full use of their reason while buying things. They should not take the seller’s words as the final truth. In other words, while buying consumer must get information regarding the quality, quantity, price, utility, etc. of goods and services.
(iii) Filing complaint for the redressal of genuine grievances: It is the responsibility of the consumers to approach the officer concerned in case there is some complaint about the goods purchased. A late complaint may find that the period of guarantee/warrantee has lapsed. Sometimes, consumers ignore the deception of businessmen. This tendency encourages corrupt business practices.
