What are the responsibilities of a consumer?
They are as follows:
(i) Consumer must exercise his Rights: Consumers have many rights with regard to the goods and services. They must be aware of their rights while buying. These rights are: right of safety, right to be informed, right to representation, right to seek redressal, right to consumer education, etc.
(ii) Cautious Consumer /do not buy Blindly: The consumers should make full use of their reason while buying things. They should not take the seller’s words as the final truth. In other words, while buying consumer must get information regarding the quality, quantity, price, utility, etc. of goods and services.
(iii) Filing complaint for the redressal of genuine grievances: It is the responsibility of the consumers to approach the officer concerned in case there is some complaint about the goods purchased. A late complaint may find that the period of guarantee/warrantee has lapsed. Sometimes, consumers ignore the deception of businessmen. This tendency encourages corrupt business practices.
(iv) Consumer must be Quality Conscious /should not compromise on Quality: The consumers should never compromise on the quality of the goods. Therefore, they should not buy inferior stuff out of greed for cheaper prices. If the consumers behave like this, there cannot be any protection for them from any quarter. It is also the responsibility of the consumers only to buy goods with the ISI, Agmark, Woolmark, FPO, etc. printed on them. All these symbols are indicative of the good quality of the goods.
