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Question
CBSEENBS12004127

State the types of Formal Communication.

Solution

Formal communication is of two types:

(i) Vertical Communication:

(a) Downward Communication

(b) Upward Communication

(ii) Horizontal Communication.

All these types have been clarified in the following diagram:

(i) Vertical Communication: It refers to that communication which flows vertically, i.e., upwards or downwards through formal channels.

(a) Downward Communication: The communication by top hierarchy with their subordinates is called downward communication. This communication includes orders, rules, information, policies, instructions, etc.

(b) Upward Communication: This is quite the reverse of the downward communication. This flows from the subordinates to the superiors. The subject-matter of this communication includes suggestions, reactions, reports, complaints, etc.

(ii) Horizontal Communication: It refers to that communication which flows horizontally between two individuals of the same level through formal channels. The above diagram shows that the communication between a manager and a manager, between a foreman and a foreman and between a worker and a worker is horizontal communication. The subject-matter of horizontal communication includes information, requests, suggestions, mutual problems and coordination-related information.