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Question
CBSEENBS12004146

What are the common barriers of effective communication? Suggest measures to overcome them.

Solution

Barriers to Effective Communication: Following are the main barriers to effective communication:

(i) Badly expressed message: Because of the obscurity of language there is always a possibility of wrong interpretation of the messages. This barrier is created because of the wrong choice of words, incivil words, the wrong sequence of sentences and frequent repetitions.

(ii) Technical jargon: Generally, it has been seen that the people working in an enterprise are connected with some special technical group who have their separate technical language. Their communication is not so simple as to be understood by everybody. Hence, technical language can be a barrier in communication. This technical group includes industrial engineers, production development manager, quality controller, etc.

(iii) Distrust: For successful communication, the transmitter and the receiver must trust each other. If there is a lack of trust between them, the receiver will always derive an opposite meaning from the message. Because of this, communication will become meaningless.
Improving Communication Effectiveness: Following are the measures to improve the communication effectiveness:

(i) Clarify ideas before communication: The person sending the communication should be very clear in his mind about what he wants to say. He should know the objective of his message and, therefore, should arrange his thoughts in a proper order.

(ii) Communicate according to the need of the receiver: The sender of the communication should not prepare the structure of the message according to his own level or ability, but he should keep in mind the level, understanding or the environment of the receiver.

(iii) Consult others before communication: At the time of planning the communication, suggestions should be invited from all the persons concerned. Its main advantage will be that all those people who are consulted at the time of preparing the communication plan, will contribute to the success of the communication system.