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Controlling
Question
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State the steps in the process of controlling.

Answer

Steps in controlling process :
1. Setting Standards: The first and foremost step is setting up standards and benchmark against which the actual performance is evaluated. The standards can be in both qualitative terms and quantitative terms. such standards will help the organisation to achieve the desired work by a smooth comparison process.

2. Measuring Actual Performance: The next step in the process of controlling is to measure the performance of the various activities. Techniques such as personal observation and performance reports, sample checking, proper supervision can be used. This measurement should be exact and reliable such that it facilitates easy comparison with the set standards.
3. Comparing Performance: When the actual performance is measured, the next step involves the comparison with the pre-defined standards. This helps in assessing the predictable deviations/deficiencies in performance and what measures should be applied for correction of such deviations. Accordingly, it helps in identifying the required corrective actions to be taken.
4. Analysing Deviation: When the comparison between the actual performance with the set standards is done, deviations in performance are identified. Thus it is important to find out the deviations which come under the permissible range. And it is to be noted that the Key areas should be given preference over other departments. 
5. Taking corrective measures: For deviations beyond the acceptable range, then arises the responsibility and need for management to take corrective steps to overcome the deviations. It must be ensured that the deviations do not occur again.

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Some More Questions From Controlling Chapter

Does control help in ‘judging the accuracy of standards’ and ‘improving motivation of the employees’? Explain.

Which function of management ensures that actual activities conform to planned activities?

Name the function which reviews the operations in a business unit.

Why is it said that “controlling is a continuous activity”?

Discuss the relationship between planning and controlling.
Or
‘Planning and controlling are mutually interrelated and interdependent activities’. How?
Or
“There is a close and reciprocal relationship between planning and controlling”. Explain this statement through an example.

There are two managers of a company — Rahul and Rohit. Rahul is saying that ‘Planning is looking ahead whereas controlling is looking back.’ On the other hand, according to Rohit, ‘planning is looking back whereas controlling is looking ahead.’ Who is correct and why?

How can you say that ‘controlling is not necessarily looking back, it is looking forward also’?

“Controlling is forward looking”. Explain.

“Controlling is backward looking”. Explain.

Why is it said that ‘planning is meaningless without controlling’?