What are the functions of different levels of management?

Following functions are included in the list of Top Level Management:

(i) Determining Objectives: Top level management sets objectives for the organisation. Forexample, an objective can be set that in the following year the sales of the company has tocross ? 1,000 crore.

(ii) Determining Policies: Only at this level policies related to the realisation of objectives are
formed. For example, it can be a sales policy of a company to just make cash sales.

Following are the main functions of Middle Level Managers:

(i) Interpreting Policies: At this level, policies framed by top level managers are interpreted.Like the marketing manager introduces his salesman to the sales policy of the company thatat no cost credit sales will be made.

(ii) Preparing Organisational Set-up: Every middle level manager prepares outline of hisrespective department in accordance with the objectives of the organisation.

Following are the various functions of Lower Level Managers:

(i) Submitting Workers' Grievances: Lower level managers are in direct contact with theworkmen employees. They themselves sort out the ordinary problems of workmen andsubmit serious workers' grievances to middle level managers.

(ii) Ensuring Proper Working Environment: Lower level managers ensure that properarrangement of water, electricity, ventilation, cleanliness, etc. is made at the workplace. Thisincreases efficiency.