Question
State the steps in the process of controlling.
Solution
Steps in controlling process :
1. Setting Standards: The first and foremost step is setting up standards and benchmark against which the actual performance is evaluated. The standards can be in both qualitative terms and quantitative terms. such standards will help the organisation to achieve the desired work by a smooth comparison process.
1. Setting Standards: The first and foremost step is setting up standards and benchmark against which the actual performance is evaluated. The standards can be in both qualitative terms and quantitative terms. such standards will help the organisation to achieve the desired work by a smooth comparison process.
2. Measuring Actual Performance: The next step in the process of controlling is to measure the performance of the various activities. Techniques such as personal observation and performance reports, sample checking, proper supervision can be used. This measurement should be exact and reliable such that it facilitates easy comparison with the set standards.
3. Comparing Performance: When the actual performance is measured, the next step involves the comparison with the pre-defined standards. This helps in assessing the predictable deviations/deficiencies in performance and what measures should be applied for correction of such deviations. Accordingly, it helps in identifying the required corrective actions to be taken.
4. Analysing Deviation: When the comparison between the actual performance with the set standards is done, deviations in performance are identified. Thus it is important to find out the deviations which come under the permissible range. And it is to be noted that the Key areas should be given preference over other departments.
5. Taking corrective measures: For deviations beyond the acceptable range, then arises the responsibility and need for management to take corrective steps to overcome the deviations. It must be ensured that the deviations do not occur again.
3. Comparing Performance: When the actual performance is measured, the next step involves the comparison with the pre-defined standards. This helps in assessing the predictable deviations/deficiencies in performance and what measures should be applied for correction of such deviations. Accordingly, it helps in identifying the required corrective actions to be taken.
4. Analysing Deviation: When the comparison between the actual performance with the set standards is done, deviations in performance are identified. Thus it is important to find out the deviations which come under the permissible range. And it is to be noted that the Key areas should be given preference over other departments.
5. Taking corrective measures: For deviations beyond the acceptable range, then arises the responsibility and need for management to take corrective steps to overcome the deviations. It must be ensured that the deviations do not occur again.
