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Question
CBSEENBS12004150

Explain any five points of improving communication effectiveness.

Solution

Following are the measures to improve the communication effectiveness:

(i) Clarify ideas before communication: The person sending the communication should be very clear in his mind about what he wants to say. He should know the objective of his message and, therefore, should arrange his thoughts in a proper order.

(ii) Communicate according to the need of the receiver: The sender of the communication should not prepare the structure of the message according to his own level or ability, but he should keep in mind the level, understanding or the environment of the receiver.

(iii) Consult others before communication: At the time of planning the communication, suggestions should be invited from all the persons concerned. Its main advantage will be that all those people who are consulted at the time of preparing the communication plan, will contribute to the success of the communication system.

(iv) Convey things of help and value-listener: The subject to matter of the message should be helpful to the receiver. The need and interest of the receiver should specially be kept in mind. Communication is more effective in such a situation.

(v) Consistency of message: The information sent to the receiver should not be self-contradictory. It should be in accordance with the objectives, policies, programmes and techniques of the organisation. When a new message has to be sent in place of the old one, it should always make a mention of the change otherwise it can create some doubts.