Eight possible mistakes a consumer makes:

1. Did not take the authentic bill.
2. Did not get warranty card stamped.
3. Did not buy a product with standard mark.
4. Did not buy from an authorised dealer.
5. Did not read instructions before reading the product.
6. Did not send the registered AD to opposite party about the complaint.
7. Did not file within two years.
8. Did not submit an affidavit to support her complaint.
9. Did not approach the right forum.
10. Did not fill complete details like name address, etc.

Problems regarding lack of information:
Variation in price: For example, In the same market price of one item is different at different shops. So it is difficult for the consumer to know whose price is justified.

1. Labels may not give complete information.
2. Shopkeeper refuses to give leaflets.
3. The print may be blurred, overlapping, crammed information /very small font.
4. The leaflets are mostly out of print.
5. Leaflets are not written in the local language.

Problems regarding price

1. Prices are not fixed.
2. Prices in two shops also vary.
3. Shopkeepers charges more than highest MRP (Maximum Retail Price)
4. They sell loose products and charge any price.
5. Substandard /poor quality goods are sold for the price of good quality popular brands.
6. The cost of decorations, extra lights, air conditioner, are added to the price.

Reason to not buy a washing machine through the Internet.

1. Machine quality and features may different than described.
2. The authenticity of the product, we never know if it's a fake product or original.
3. Replacement may take time.
4. Can not see the working of the machine.

1. The reputed shop provides genuine products with standardised mark items.
2. The reputed shop provides original bill.
3. We can file a complaint in case of any problem.